Case Study Professional Services, Ics Services Pvt Ltd...

CASE STUDY: IT Professional Services, ICS Services Pty Ltd. The implementation of the CRM is now in disarray. Identify the problems in the acquisition and implementation process that may have contributed to this state of affairs. Why did these problems arise? The case analysis on the CRM implementation at ICS indicates that there are arrays of problems that are evident in respect to such process of CRM implementation. The problems are evident mainly with respect to the acquisition as well as the implementation process of CRM as carried out within organization. The problem in respect to the acquisition of the CRM software that has been considered across the organization, as the case analysis indicates that the CRM software has been chosen mainly because it has been supplied by the friend of David. This has been the major lacking factor in respect to the acquisition of CRM software at ICS because the acquisition of CRM software should be performed after establishing proper compatibility with the existing IT processes and the CRY systems. The acquisition should be carried out after making a detailed analysis of the compatibility of such systems. But in the given case, the CRM integration is carried out just because it has been supplied by th e friend of David, and this is the major loopholes with respect to this acquisition strategy. Apart from the problems in respect to the acquisition part, there are problems being evident with regard to the implementation of CRM systemsShow MoreRelatedAnalysis of Distribution Channel of Reliance Communications11560 Words   |  47 Pages | |2.6) performance of company 47 | |3) Objectives of study research methodology 50 | |3.1) Objectives of study 51 | | Read MoreMahindra Case Study4851 Words   |  20 PagesIBS Hyderabad | Mahindra amp; Mahindra’s Global Diversification Strategies | A Business Strategy Case Study | | Group-9: | Het MavaniHarshit ShethJuhi KashyapJayeeta DuttaHemanta PoudyalHeena GoelKanishk Sharma | 12-Aug-13 | This document is a synopsis of the full case study. | Table of Contents 1. ABSTRACT 4 2. 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